FREQUENTLY ASKED QUESTIONS
1What are your hours?
Monday – Friday: 9 to 7pm Saturday: 8 to 6pm Sunday: Closed
2How do I schedule an appointment?
You can schedule your appointment by phone,or online. Reservations for your appointment are held with a credit card.
3How do I choose the right treatments and products?
We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.
4What can I expect from my service provider during my salon or spa treatment?
Your service provider will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
5Can I wear makeup during my facial or body treatment?
During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with Aveda make-up removal products. We now carry the Aveda Make-up line and offer a free make-up touch up after any service!
6What should I wear for a spa or salon treatment?
No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a robe and slippers. Towels are available. Your personal comfort is always most important to us!
7Are reservations necessary?
We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation.
8Can I book extra services while I am at the spa?
Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.
9What methods of payment do you accept?
Cash, Visa& Mastercard. WE DO NOT ACCEPT CASH. Sorry for any inconvenience.
10What is your pricing policy?
All prices are subject to change. Product refunds must be done within 10 days of purchase with original receipt. Refunds may only be given to the original purchaser.
11How does the tipping process work? What is normal?
Our prices do not include gratuities for Spa service providers. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated.
12Do you accommodate late arrivals?
We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, you will be billed for the entire session. However; as a courtesy to other clients, we can only conduct your session within your scheduled appointment.
13What is proper spa etiquette?
I Am Salon & Day Spa is an adult environment of relaxation and tranquility. Please respect all of our guests’ right to privacy and quiet by turning off cellular phones.
14Do you allow children in the Spa?
Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.
15What if I’m pregnant?
I Am Salon & Day Spa has many wonderful services to give you extra-special treatment during this (often uncomfortable!) time. We understand your need for care and safety, and make accommodations if necessary.
